Have a question? It’s probably been asked before. We’ve got answers to your most Frequently Asked Questions right here. Questions about product operation, features, troubleshooting and more. Check here first and help yourself .
If you can't find the answer to your question, or require operational assistance with your Copier or Printer, please call (212)-382-0300 ext 4279
My copier is not powering on, what should I check for?
Possible causes could be the following: 1) Be sure the copier is plugged into a grounded outlet. 2) Be sure the power switch is on. 3) Be sure the side cover is closed securely. Be sure the front cover is closed securely.
The Power save indicator is on, what does this mean?
Two possible causes are: The copier is in preheat mode, press any key to cancel the preheat mode. The copier is in auto power shut-off mode. Press the print key to cancel auto power shut-off
Why is my copier making blank copies?
Make sure the original is face down on the platen (glass copy surface).
My copies are too light or too dark, what should I check for?
Possible causes to correct are: 1) The original image might be too light or dark, adjust the exposure manually to compensate. 2) The copier might be in automatic exposure mode, adjust the automatic exposure manually. 3) The copier might be in photo mode, cancel the photo mode exposure
Smudges and dirt appears on my copies, how can I correct this?
Smudges and dirt can be caused by the following: Original table or original cover is dirty. Clean it regularly. See your manual for details. Original is smudged or blotchy. Use a clean original
Why do my copies have stripes on them?
The transfer charger should be cleaned. See your operation manuals for details.
What are the possible causes of paper misfeeds?
Paper misfeeds can be caused by the following problems: Using non-standard paper. Use standard paper and feed special papers through the manual bypass. See your operation manual for details. Damp or curled paper can cause a misfeed. Store copy paper flat in the wrapper in a dry location. Are there pieces of paper inside the copier? Remove all pieces of misfeed paper. Paper guides in the paper tray need to be set correctly. Set guides properly depending on paper size being used. Do not overfill paper tray. Remove excess paper from the paper tray.
Why do my images rub off the copy easily?
The paper being used could be too heavy. Use paper within specified range. The paper being used could also be damp. Replace any damp paper with dry copy paper. If the copier is not going to be used for a length of time, remove the paper from the paper tray and store it in its wrapper in a dry location
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