What's new at Docutrend?
An Update From the President, Aaron Rubin

Before I get into what’s new at Docutrend, I wanted to take this opportunity to thank all of our clients for making Docutrend such a success. Since starting in 2002 with one employee and a dream, we have grown to over 50 employees with offices in NYC, NJ and PA and have been on the Inc 5000 fastest growing companies for the past three years. This could not have been a possibility without your patronage and partnership. Thank you.

Docutrend has expanded its product portfolio, invested heavily on internal infrastructure and service offerings in the past two years in order to keep up with the increasing demands from our clients and to better service their needs. In December 2009, Docutrend was selected by Canon USA, the recognized leader in our industry, to sell and service their entire line of Copiers, Printers and Imaging hardware and software. In June of 2010, Pitney Bowes, through their Secap dealer division, selected Docutrend to represent not only their entire Postage Meter line but their entire portfolio of mail creation equipment (folder inserters, address printers and accessories.) Now our clients can have a one-stop resource for all their office equipment needs and simply make one phone call for all service and sales requests.

Docutrend entered the Managed Print Services business over three years ago and has been rapidly expanding upon this solution for our clients. By treating printing like a utility, our clients have been able to experience increased productivity, enhanced support options and decreased overall expenses when it comes to their printing and imaging needs. By further expanding upon this success, we are now offering full Managed Document Services where we not only look at your print and copy infrastructure but, we can assist in the deployment of document workflow improvements and remotely manage all imaging devices within your business.

In terms of Docutrend infrastructure, we upgraded our website to be more user friendly and to enhance our ability to service our clients. Our service dispatch system was also upgraded and after every service call and upon its completion, you will receive notification of your service call and its status. We have hired additional support staff to handle the myriad of questions concerning optimizing your connected systems and have opened a state of the art facility in Totowa NJ to act as the backdrop for all our distribution, warehousing and back-office operations. We still maintain several parts drop locations throughout NY, NJ and PA in order to insure timely delivery of parts to our clients and technicians. All of our techs have been outfitted with Blackberry PDAs to provide them with instantaneous access to their service call queue, service histories, parts orders and client information. They are doing a phenomenal job and have really embraced the technology 100%.

So, what’s next?

Stay tuned. And follow us on the various social media networks: