Customer Service Representatives and Help Desk support are readily available to provide thorough trouble-shooting and prompt resolution. When necessary, we dispatch a field engineer to solve your issues on-site. Our guaranteed 4-hour response time, comprehensive support, and real-time problem solving, minimizes downtime and enables you to sustain uninterrupted workflow and business continuity.
Docutrend’s industry-leading support offers:
- Responsive, professional service
- Centralized support expertise
- Help Desk availability
- Access to factory-trained technicians for expert service and support
- Industry-specific workflow experience, enabling us to tailor solutions for your business
Service Maintenance Agreements
Docutrend offers service contracts to cover scheduled maintenance calls, onsite service, parts and labor.
Our flexible maintenance agreements enable you to pay one fee for specified support services—with no hidden or unexpected charges. A Docutrend service agreement also provides ongoing monitoring and proactive maintenance of your office equipment, making sure sure they are operating at peak performance—minimizing downtime and maximizing productivity.