Docutrend offers support and service to a wide variety of office equipment from many different manufacturers. We pride ourselves on timely, quality service to get your business up and running again.
All Docutrend customers receive:
- 1 hour call back on emergency calls
- 4 hour in-person average response time
- FREE Loaner Program for inoperable equipment
- FREE Replacement Program for equipment that doesn’t meet manufacturers specifications
- Routine Preventive Maintenance preferred at manufacture specified intervals
- Online fleet reporting for multi-unit/ location clients
- Web Portal for client account management
- Dedicated Aftermarket Specialist to assist with any equipment supply items (even non- Docutrend)
- 24/7 support options available
Service Maintenance Agreements
Docutrend offers service contracts to cover scheduled maintenance calls, onsite service, parts and labor.
Our flexible maintenance agreements enable you to pay one fee for specified support services—with no hidden or unexpected charges. A Docutrend service agreement also provides ongoing monitoring and proactive maintenance of your office equipment, making sure sure they are operating at peak performance—minimizing downtime and maximizing productivity.