Docutrend, a leading provider of business technology solutions has been selected as a recipient of the 2020 Elite Dealer Award by ENX magazine and ENX The Week.
ENX Magazine only selects the best dealers in the office and imaging technology community, who are judged on the following criteria: growth initiatives, innovative marketing campaigns, stellar customer service, progressive workplace cultures, and service in their communities.
“It’s an honor and privilege to be recognized within the community and to be included with so many other respected companies” Aaron Rubin, President, and CEO of Docutrend stated. “Our team has been working hard to exceed customer expectations, and it’s extremely important we pivot and adapt to their needs,” said Rubin.
Docutrend offers a variety of technology services, which include Managed IT, Managed Voice, as well as Managed Print. They also provide hardware such as Office & Production Printing Systems, Large Format, and Interactive & Digital Displays. Their client-first approach has established them as a premier partner to small and mid-sized businesses to enterprise clients within the New York, New Jersey, and Pennsylvania area.
“Our number one priority is our clients. We always ensure our technology solutions are followed by a commitment to excellent customer service. We understand that without a high level of personal service, customer loyalty is non-existent. We’re always looking for ways to make that experience better, like implementing our customer-first Help Desk, which solves 40 percent of our client’s issues remotely, without dispatching a service technician, thereby increasing customer uptime significantly.” said Aaron Rubin, President, and CEO of Docutrend.
In 2020, many challenges were overcome by establishing a strong leadership team, implementing challenging goals for everyone within the organization plus committing to growing strategic areas of the business.
Docutrend is confident they will continue to be a valued partner for their clients and help them excel in 2020 and beyond.
Established in 2002, Docutrend is a managed services provider specializing in document workflow software, printers & copiers, interactive whiteboards, managed IT, VoIP, and unified communications. We represent Canon, Kyocera, Xerox, HP, Elevate, Samsung & Promethean throughout NY, NJ & PA.