Technology is already influencing education in ways that would have been considered ‘sci-fi’ just a few decades ago (think all-pervasive laptops, networking, face-time communication with those on the other side of the world). But now, as digital technologies such as virtual and augmented reality (VR and AR), artificial intelligence (AI) and the cloud start to
Companies want a printer or multifunction printer (MFP) that not only can be easily repaired in the event it breaks down, but avoids breaking down or causing user issues in the first place. A device that fits this description has a high level of “serviceability.” This post will discuss the concept of serviceability as it
When a printer or MFP breaks down in your office, how quickly does it typically get back up and running? If you must contact a printer service technician, how long does it take him or her to fix the device? Are you generally satisfied with this person’s performance? This blog post will discuss ways in
In the past, if your office printer needed servicing, a technician would come on site to fix the problem. But that isn’t always necessary these days, thanks to advances around remote monitoring and predictive analytics. Remote monitoring is a software capability that lets service providers remotely and proactively monitor networks and devices on these networks—including
Today’s companies want to be sure the products they are purchasing, including printers and MFPs, are not only reliable but able to be easily fixed in the event of an issue. This is reflected in Keypoint Intelligence research showing that service and support are the most important buying criteria for selecting a product or vendor—outside