Technology is already influencing education in ways that would have been considered ‘sci-fi’ just a few decades ago (think all-pervasive laptops, networking, face-time communication with those on the other side of the world). But now, as digital technologies such as virtual and augmented reality (VR and AR), artificial intelligence (AI) and the cloud start to

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Companies want a printer or multifunction printer (MFP) that not only can be easily repaired in the event it breaks down, but avoids breaking down or causing user issues in the first place. A device that fits this description has a high level of “serviceability.” This post will discuss the concept of serviceability as it

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In the past, if your office printer needed servicing, a technician would come on site to fix the problem. But that isn’t always necessary these days, thanks to advances around remote monitoring and predictive analytics. Remote monitoring is a software capability that lets service providers remotely and proactively monitor networks and devices on these networks—including

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