Companies want a printer or multifunction printer (MFP) that not only can be easily repaired in the event it breaks down, but avoids breaking down or causing user issues in the first place. A device that fits this description has a high level of “serviceability.” This post will discuss the concept of serviceability as it
When a printer or MFP breaks down in your office, how quickly does it typically get back up and running? If you must contact a printer service technician, how long does it take him or her to fix the device? Are you generally satisfied with this person’s performance? This blog post will discuss ways in
In the past, if your office printer needed servicing, a technician would come on site to fix the problem. But that isn’t always necessary these days, thanks to advances around remote monitoring and predictive analytics. Remote monitoring is a software capability that lets service providers remotely and proactively monitor networks and devices on these networks—including
Printers don’t always have the best reputation, especially after the move Office Space showcased the lengths some employees will go to overcome a faulty printer. But the reality is they can be easy to use. Download this free white paper to learn about key areas of ease of use that companies should consider when making
Many people may recall the printer-smashing scene from the movie “Office Space” in which workers take out their frustrations on their print device. They are sick of their jobs, but they are also irritated by the printer’s frequent error messages and paper jams. Unfortunately, many people have had poor experiences with printers—whether at home or