Companies want a printer or multifunction printer (MFP) that not only can be easily repaired in the event it breaks down, but avoids breaking down or causing user issues in the first place. A device that fits this description has a high level of “serviceability.” This post will discuss the concept of serviceability as it

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In the past, if your office printer needed servicing, a technician would come on site to fix the problem. But that isn’t always necessary these days, thanks to advances around remote monitoring and predictive analytics. Remote monitoring is a software capability that lets service providers remotely and proactively monitor networks and devices on these networks—including

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Many people may recall the printer-smashing scene from the movie “Office Space” in which workers take out their frustrations on their print device. They are sick of their jobs, but they are also irritated by the printer’s frequent error messages and paper jams. Unfortunately, many people have had poor experiences with printers—whether at home or

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