Category: Managed Services, Unified Communications

VoIP is the Most Affordable and Feature-Rich Choice for Remote Workers

The COVID-19 pandemic dramatically changed the way many businesses operated; it seems that many of the new practices are here to stay. In fact, in a recent Keypoint Intelligence survey, IT decision-makers were most likely to say contactless virtual meetings, the move to cloud IT infrastructure, and mobile/remote working will remain.

Three-way tie for newly adopted practices most expected to remain

At the same time, 78% of respondents indicated that the pandemic is increasing their company’s share of knowledge or office workers who will work from home at least semi-permanently. All of this bodes well for Voice over Internet Protocol, also known as VoIP.

What is VoIP?

VoIP is a technology that lets people make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP can be used with a special VoIP phone, a computer, a mobile app (on a phone or tablet), and/or a traditional phone attached to a special adapter. For those using a computer, software and a microphone are required; calls come through the software.

Benefits of VoIP include remote work suitability

Docutrend VoIP systems can be less expensive than traditional phone systems; other benefits include ease of installation; portability; scalability; and advanced features like call forwarding, call recording, visual voicemail, and video conferencing.

The fact VoIP technology is simple to install and/or move means that it can be (and is being) leveraged in remote work environments. Employees are able to use VoIP wherever they are, whether that’s in a home office, on the road, or in their traditional office. Virtual extensions allow workers to simply download an app to make and receive phone calls from their smartphones.

As for VoIP’s advanced features, more regulated businesses (e.g., organizations in healthcare, legal, financial, government) often have record-keeping requirements that might include keeping logs of inbound and outbound calls, or even recordings of those calls; VoIP is able to handle these kinds of demands.

One key VoIP consideration is the home network quality

In order for a good VoIP experience, it’s important that the user’s Internet network is functioning well—otherwise, the user may not be able to count on the technology for day-to-day business calls, including important calls with clients. Home users that receive special network services from an IT professional are more likely to have peace of mind that their VoIP solution will work properly at any given time.


With many companies allowing their employees to work from home, at least some of the time, the demand for VoIP has risen. Docutrend is able to extend the capabilities of traditional phone systems to home workers while adding other benefits for modern ways of working—at an affordable price.